Privacy Policy

As used in this Privacy Policy:
– “Comply with a legal obligation” means processing Your personal information where it is necessary for compliance with a legal obligation that we are subject to.

– “Legitimate Interest” means the interest of our business in conducting and managing our business to enable us to give You the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process Your personal information for our legitimate interests. We do not use Your personal information for activities where our interests are overridden by the impact on You (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on You in respect of specific activities by contacting us.

-“Performance of Contract” means processing Your personal information where it is necessary for the performance of a contract to which You are a party or to take steps at Your request before entering into such a contract.

– “personal information” refers to Your personal information such as but not limited to Your name, mailing address, e-mail address, telephone number, IP address, resumé, etc., that can be used to identify You;
– “Sensitive Data” refers to data consisting of racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic data, biometric data, data concerning health or data concerning a natural person’s sex life or sexual orientation;
– “Third Parties” refers to UCB affiliated companies and third party vendors who support UCB in the frame of its business activities, such as but not limited to for the maintenance of this Website or other IT systems and/or the provision of other business support services, evaluation or technical support;
“UCB” refers to UCB (Pharma) Ireland Ltd. United Drug House, Magna Drive, Magna Business Park, City West Road, IRL – Dublin 24
You” or “Your” refers to users of this Website.

1. Statement of intent
UCB respects Your privacy and is committed to protecting Your personal information. This privacy policy will inform you as to how UCB look after Your personal information when You visit our website (regardless of where You visit it from) and tell You about Your privacy rights and how the law protects You. UCB is the controller and responsible for Your personal information.

This website is not intended for children and UCB do not knowingly collect data relating to children.

From time to time, You will be asked to submit personal information about Yourself (e.g. name and email address etc) in order to receive or use services on our website. Such services include newsletters and competitions, live chats and message boards and personalised services.

By entering Your details in the fields requested, You enable UCB and its service providers to provide You with the services You select. Whenever You provide such personal information, we will treat that information in accordance with this policy. Our services are designed to give You the information that You want to receive. UCB will act in accordance with current applicable data protection legislation and aim to meet current Internet best practice.

2. Information on visitors
Visitors to each of our Web sites can access the Web site’s home page, and browse some areas of the site, without disclosing any personally identifiable information. We do track information provided to us by Your browser, including the Web site You came from (known as the “referring URL”), the type of browser You use, the time and date of access, and other information that does not personally identify You. On some of our sites, You must register to access portions of the site.

In addition, we gather information about You that is automatically collected by our Web server, such as Your IP address and domain name. UCB may use this information to customize its offerings and presentations. Please refer to the separate Cookie Policy on this Zirtek Site for more information (including how to withdraw or modify Your consent to the use of cookies).

  • We may collect, use, store and transfer different kinds of personal information about you which we have grouped together as follows: Identity Data includes [first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender].
  • Contact Data includes [billing address, delivery address, email address and telephone numbers].
  • Technical Data includes [internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website].
  • Profile Data includes [your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses].
  • Usage Data includes [information about how you use our website, products and services].
  • Marketing and Communications Data includes [your preferences in receiving marketing from us and our third parties and your communication preferences].

3. Submitting personal information
When You supply any personal information to UCB (e.g. for competitions, chats or UCB’s personalised services) we have legal obligations towards You in the way we deal with that data.

We have set out below, in a table format, a description of all the ways we plan to use Your personal information, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process Your personal information for more than one lawful ground depending on the specific purpose for which we are using Your personal information. Please contact us if You need details about the specific legal ground we are relying on to process Your personal information where more than one ground has been set out in the table below.

Purpose/Activity Type of data

Lawful basis for

processing including basis

of legitimate interests

To register you as a user (a) Identity

(b) Contact

Performance of a contract with you
To manage our relationship
with you which will include:(a) Notifying you about
changes to our terms or
privacy policy(b) Asking you to leave a
review or take a survey
(a) Identity

(b) Contact

(c) Profile

(d) Marketing and Communications

(a) Performance of a contract with you

(b) Necessary to comply
with a legal obligation

(c) Necessary for our
legitimate interests (to keep
our records updated and to
study how customers use our

(d) Consent

To enable you to partake in
a prize draw, competition or
complete a survey
(a) Identity

(b) Contact

(c) Profile

(d) Usage

(e) Marketing and Communications

(a) Performance of a contract with you

(b) Necessary for our
legitimate interests (to study
how customers use our
website, to develop them
and grow our business)

To administer and protect
our business and this
website (including
troubleshooting, data
analysis, testing, system
maintenance, support,
reporting and hosting of
a) Identity

(b) Contact

(c) Technical

(a) Necessary for our
legitimate interests (for
running our business,
provision of administration
and IT services, network
security, to prevent fraud
and in the context of a
business reorganisation or
group restructuring exercise)(b) Necessary to comply
with a legal obligation
To use data analytics to
improve our website,
marketing, customer
relationships and
(a) Technical

(b) Usage

Necessary for our legitimate
interests (to keep our
website updated and
relevant, to develop our
business and to inform our
marketing strategy)

We must collect the information fairly, that is, we must explain how we will use it (see the notices on particular web pages that let You know why we are requesting the information) and tell You if we want to pass the information on to anyone else.

We will hold Your personal information on our systems for as long as You use the service You have requested, and remove it in the event that the purpose has been met, or, in the case of a personalised service You no longer wish to continue Your registration as a personalised user.

Where personal information is held for people who are not yet registered but have taken part in other UCB services (e.g. competitions), that information will be held only as long as necessary to ensure that the service is run smoothly. We will ensure that all personal information supplied is held securely, in accordance with the relevant data protection legislation.

If You have consented on a UCB site that Your information may be used to allow UCB to contact You for “service administration purposes”, this means that UCB may contact You for a number of purposes related to the service You have signed up for. For example, we may wish to provide You with password reminders or notify You that the particular service has been suspended for maintenance.

We will not contact You for promotional purposes, such as notifying You of improvements to the service or new services, unless You specifically agree to be contacted for such purposes at the time You submit Your information on the site, or at a later time if You sign up specifically to receive such promotional information.

UCB collects personally identifiable information from Web site visitors only when it is voluntarily provided. On the registration screen, we clearly label which information is required for registration, and which information is optional. You will also be given a choice about whether or not You want to receive e-mail information.

When UCB receives personally identifiable information, we may use it for reasonable business purposes, just as non-Internet businesses do. It might also be used for compiling data and analyses to understand and serve our customers’ needs.

When You are using a discussion or message board on our Web sites, You are posting a message and Your user name, which is available for all registered users to see. You should not post any information You want to keep private to a discussion board or other public forum on our Web sites.

We may also ask You to provide additional information such as Your email address if You want to obtain additional services or information, or to resolve complaints or concerns.

The ‘information padlock’ signpost
The ‘information padlock’ signpost has been devised by the Office of the Information Commissioner, for use by organisations that request personal information.
Wherever the signpost appears, UCB will provide an explanation of why the information is requested, or will give directions to where such an explanation is provided.

4. Sensitive Data
The collection and use of Sensitive Data carries with it special obligations and responsibilities in order to maintain the data’s security, integrity and privacy.

5. Combining Data
We may create combined data about all visitors to our Web sites for product development and improvement activities. We also use it for market analysis. We may provide information from our Web sites in combined form, with any personal identifying information removed, to third parties.

When combined health information is provided, we pool it from many individual records and strip it of any data that could be used to identify an individual before it is used.

Depending on our agreement with the third parties, we may or may not charge for this information

6. Third Parties
UCB may pass Your Personal Data to Third Parties, some of which may be located in countries outside of the EEA; however whenever we do this, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

  • We will only transfer Your personal information to countries that have been deemed to provide an adequate level of protection for personal information by the European Commission
  • Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal information the same protection it has in Europe.
  • Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal information shared between Europe and the US.

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.

Companies and People Who Work for Us: We sub-contract with other companies and individuals to help us provide services. If You are a healthcare professional, we may validate Your professional credentials and other information against databases that list licensed healthcare professionals. These companies and individuals may have limited access to some of the personal information we maintain about our users.

Other companies may collect information on our behalf through their sites. This occasionally incorporates the use of frames on the site that will not show the URL You are visiting in the browser address window. We require all such companies to comply with the terms of our privacy policies, to limit their access to any personal information to the minimum necessary to perform their obligations, and not to use the information they may access for purposes other than fulfilling their responsibilities to us.

We use our best efforts to limit the use of other companies in areas where sensitive data may be involved. Where such third parties act as processors of such information on our behalf, we require that they comply with the sections of the relevant data protection legislation that apply to such processing.

  • Business Transfers: If we transfer a business unit (such as a subsidiary) or an asset (such as a Web site) to another company, we will require them to honour the terms of this Privacy Policy.
    · Legal Requirements: We may release information when we believe release is required to comply with law or regulation, or if the release may be necessary to prevent the death or serious injury of an individual.

7. Security
We have put in place appropriate procedures to safeguard and help prevent unauthorised access, improper use, alteration, unlawful or accidental damage and accidental loss, and to maintain the security of the information we collect online. In addition, we limit access to Your personal information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal information breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8. Users 18 and under
If You are aged 18 or under, please get Your parent/guardian’s permission beforehand whenever You provide personal information to the UCB’s website. Users without this consent are not allowed to provide us with personal information.

9. Links
UCB websites may have links to other websites. Please be aware that if You access any other, non-UCB sites (“Other websites”) from our sites, You may enter sites that are not governed by the laws and regulations of the Republic of Ireland. UCB is not responsible for the content of any other websites that You may access from our websites. This Privacy Policy only applies to UCB’s Irish websites.
You should read the Privacy Policy at each website that You visit after You leave one of our sites. UCB is not responsible for how other websites treat Your privacy, once You leave a UCB site.
UCB is not responsible for the data collection and use practices of other companies, entities or individuals to which our website may link.

10. Your Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal information:

  • Request access to your personal information
  • Request correction of your personal information
  • Request erasure of your personal information
  • Object to processing of your personal information
  • Request restriction of processing your personal information
  • Request transfer of your personal information
  • Right to withdraw consent

If you wish to exercise any of the rights set out above, please contact us using the details provided below.

You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if Your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with Your request in these circumstances.

We may need to request specific information from You to help us confirm Your identity and ensure your right to access your personal information (or to exercise any of your other rights). This is a security measure to ensure that personal information is not disclosed to any person who has no right to receive it. We may also contact You to ask You for further information in relation to Your request to speed up our response.

11. How to contact UCB
You have the right, free of charge, to access, modify or delete Your data at any time by accessing the system where available, or by contacting us by e-mail.

We have appointed a data protection officer (DPO) who is responsible for overseeing questions in relation to this privacy policy. If You have any questions about this privacy policy, including any requests to exercise Your legal rights, please contact the DPO using the details set out below.

Data Protection Officer